Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

- Products with obvious signs of use

- Any item not in its original condition is damaged or missing parts for reasons not due to our error.

To start a return, you can contact us at support@vibechoice.com

 

If your return is accepted, we’ll send you return shipping information, including instructions on how and where to send your package.

Items sent back to us without first requesting a return cannot be accepted.

You can always contact us for any return question at support@vibechoice.com.

We appreciate your recent order from VibeChoice and we are writing to express our sincere apologies for any inconvenience or dissatisfaction you may have experienced with your orders.

We take your feedback seriously, and we would be grateful if you could share specific details about the issues you encountered.

Additionally, we kindly request images of the received product to help us better understand and address the concerns you have raised.

To help us resolve this issue as quickly as possible, we would appreciate it if you could provide us with a photo of the product.

Once we have the photo, we will be able to compare it to the product specifications product then we can support you.

If you cannot provide the evidence to prove the problem, we are sorry to inform you that we cannot support your request.

We appreciate your cooperation in this matter.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@vibechoice.com

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item to us. Shipping costs are non-refundable. Please note, for international orders shipping can be more costly. 

We suggest using a trackable shipping service to ensure that we receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are sorry to hear that you are having problems with your product.
To best assist you, please provide us with the following information:

Photos of the damaged product: Please take clear photos showing the damaged part of the product.

Description of the issue: Please describe in detail the problem you are experiencing with the product so we can verify your information.

Once we receive the information and photos from you, we will inspect and assess the damage to the product.
We will then instruct you on the appropriate return process.

Here are some possible scenarios:

If the product is damaged due to a manufacturer defect: We will replace the product for you free of charge or guide how to return the damaged product to get a refund.

If you cannot give us photos to prove that matter, we are sorry we cannot check and support you.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.